Frequently Asked Questions
Answers to common questions about using the platform, placing orders, and managing your business account.
How do I place an order?
Browse products on the Service page, add items to your cart, then go to checkout to confirm your delivery details and submit the order.
Who can create an account?
Our platform is designed for business customers such as restaurants, retailers, and catering services. You can register with your business details and contact information.
How are prices and availability updated?
Prices and stock levels can change based on market conditions and availability. The prices you see at checkout are the ones that apply to your current order.
When will my order be delivered?
Delivery windows are shown during checkout. After placing an order you will see the selected delivery date and time window in your order details.
What if there is an issue with my delivery?
If you receive incorrect items or have quality concerns, please contact our support team as soon as possible with your order number so we can review and resolve the issue.
How can I update my business or contact details?
You can update your profile information from your account area. For changes that affect billing or contracts, you may also reach out to our support team.